David Behan's Web Design Ireland Blog

Amazon.com’s Message to the Irish

Amazon.com

Amazon.com

I was talking to a client this morning about mobile phones and he directed me to the amazon.com website to check out some prices. I’m not usually a visitor to their site. In fact, I don’t think I’ve ever bought from them in the past. The first thing that jumped off the screen at me was an Irish flag and a message: “Shopping from Ireland? Visit Amazon.co.uk”. I really found this strange from such a large organisation. They have amazon.ie, they have it redirecting to the .co.uk store, why not just put amazon.ie in the message?

Ok, it’s probably a branding thing and they don’t have a .ie store, but it still looks strange to me from such a big company. A lot of smaller companies trading in Ireland and the UK try to secure both .ie and .co.uk domains (or get a .com to cover both) and target their sites towards each country. This has just got me thinking about how perception might effect the purchasing decision of a customer in country A, buying from a website with a domain extension from country B. The .com seems to cover all countries but should you have the different country extensions for your online business when you are targetting them in particular? This probably doesn’t effect Amazon due to their size but smaller online businesses, are they losing revenue on a global scale if they only advertise through their .ie (for example) website?

Anyway, food for thought. I didn’t buy anything in the end.

3 Comments (post a comment)

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Gavin  spacer

It’s also *very* annoying when you shop with Amazon and find something like a GPS, hard drive, iPod cable (just some examples I’ve come across in the last few months) and then add them to your cart. Then when you go to check out, it tells you it can’t send this to the Republic of Ireland. Grrr.
pixmainia.ie is where i end up! Which… redirects to pixmainia.co.uk

August 22, 2008 @ 1:09 am
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Cormac  spacer

Another annoying case of a company failing to distinguish two countries from one another when there is one single MASSIVE difference between the two; currency.

Ridiculous for a company like Amazon to throw Ireland and the UK in the same boat.

August 24, 2008 @ 11:04 pm
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David  spacer

@Gavin Haven’t noticed that myself as I’ve never really shopped with them. That must get annoying. I’ve never shopped with pixmania either as I’ve a personal gripe with them (I own mypix.ie and they threatened me with legal action to get it off me).

@Cormac I actually noticed that as well and I couldn’t find where on the website that you could actually change the currency to euro. I was looking at the list of Amazon shops an thinking it would be better off just shopping in the German one.

August 25, 2008 @ 4:46 am

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